How To Run A Successful Hosting Business
April 18, 2008
Running a hosting business
Any business planning on selling web hosting to their clients should consider a lot of important aspects of how to run a successful web hosting company. Many hosts lose clients daily due to lack of support, long periods of downtime, not providing enough service, the list is endless. In this short article I am going to outline ways you can become a successful host.
1 - Reliability
In my opinion I think that the most important part of a successful web host is the uptime of their servers. For clients and this is from experience if you try and access your emails, or web site and both are constantly down because the server is offline, it can be the most annoying thing in the world.
Downtime can be a major factor for a web host to lose clients, for the simple fact that they are paying for a service that they are not receiving. Many hosts offer an uptime guarantee of around 99%, which is acceptable because servers will go down from time tot time.
A good way to maintain a reliable server, if is monitor every server and this can be done easily using one of the number monitoring services available, More information about server uptime monitoring can be found in this forum.
2 - Customer Service
Again this is an important factor of a host that potential clients look for, a good host will offer a variety of ways for their clients to get in contact with them. Some of the popular support options that hosts offer are live support, email, phone and fax.
In the event that a client’s web site goes down for whatever reason, they want to know that they will be able to contact their host and get the problem resolved. If a client finds it hard to contact their host, they can become frustrated.
I would recommend if you are going to open a web hosting business, ensure that you do offer good customer support. If you are interested in reading about the customer service options available, you can read this article on
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